Product Characteristics:

• An Agent Control toolbar on every agent’s desktop enables them to log in and out of ACD queues and display their current status.
• Conditions such as Available, Wrap Up, or Break can be selected from the toolbar by the agent so that the rest of the team can view their availability.
• Allows even a small team to deal with fl uctuating call traffic.
• Empowering agents to log in and out of service enables any organisation to make better use of limited staff resources.
• Busy managers save time because user-defi ned controls & alerts are only triggered when exceptions occur to defi ned service standards.

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