Key Benefits

• Protect Sales Revenues
• Abandoned calls are flagged and logged enabling rapid customer call-back.
• Manage by Exception
• User-defined system alarms alert managers to situations that require their attention as do reports on all aspects of call performance.
• Reduce Call Costs
• Unauthorised calls, e.g., mobiles / premium rate numbers are highlighted.
• Accelerate ROI
• Productivity gains and cost savings lead to more profitable operation.

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